The Future of Banking

Customer Complaints

A Message to Our Valued Customers,

Bahrain Islamic Bank B.S.C considers Customer Complaints very seriously. The Bank's aim is to provide the best possible service to its customers without having any complaint. However, if any customer has a complaint, the Bank has given them every right to air their grievances, using the below channels.

Complaint Logging Channels

  • Call our 24-Hour Contact Center On 17515151
  • Visit any of our branches and get in touch with a Customer Service Representative or a Branch Manager.
  • Write formally to our Complaints Officer, P.O. Box 5240 Manama, Bahrain; or email us at Complaints@bisb.com;
  • Or simply submit your complaint through the complaint form (“Complaint Form”) below:
Customer Complaints Wrapper
Attachments (If Any)
One file only.
1 MB limit.
Allowed types: pdf doc docx jpg png jpeg.
I confirm all the information I have given is true and accurate to the best of my knowledge.

I understand that:
  • BisB will need the above provided information to deal with my complaint effectively.
  • BisB may need to share information about my complaint and any records pertinent to this request with the business I have complained with, and/or with other relevant organizations as deemed appropriate.
  • BisB will always respect my privacy and keep my personal information confidential to the best of its efforts.